Troubleshooting

Most issues come down to caching or a setup step that isn't finished yet. Start with the cache section below — it solves the most common "my change isn't showing" reports — then work through the specific problems.

Cache issues (feed not updating)

Rexultz serves feeds from Cloudflare's edge cache so they load instantly and never slow your pages down. The trade-off: after you edit a feed, the old version can keep showing for a short time until the cache refreshes. This is expected, and almost always the reason a price, product or design change "isn't showing".

Why it happens

Your published feed is stored as a static file at the edge with a time-to-live (TTL). Until that TTL expires — or you refresh it manually — visitors are served the cached copy. Your browser may also hold its own copy on top of that.

How to fix it

Confirm the change saved. Open the feed in Rexultz and check the Live Preview — the preview is never cached, so it shows the true current state. If the preview is correct, it's purely a cache delay.
Refresh / republish the feed. Use the feed's Refresh (or re-publish) action in Rexultz to purge the edge cache and push the new version immediately.
Bypass your browser cache. Do a hard refresh — Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) — or open the page in a private/incognito window to rule out local caching.
Check a CDN in front of your site. If your own site runs behind Cloudflare or another CDN/caching plugin (e.g. a WordPress cache plugin), purge that too — it can cache the whole page including the feed.

If the Live Preview is correct but the published feed is still stale after a refresh and a hard reload, contact support@rexultz.com with the feed ID.

Feed shows no products

Advertiser approval: you can only pull products from advertisers you're approved for. Check Advertisers and request approval where needed.
No matches: an automatic feed's criteria (keyword, category, price range) may be too narrow, or the advertiser's catalogue changed. Widen the criteria and check the Live Preview.
Network sync: confirm the network is still connected under Networks and its credentials/API key are valid.

Embed not appearing on my site

Make sure both parts of the snippet are present — the feed <div> and the <script> tag.
Confirm the data-rexultz-feed ID matches your feed exactly.
Check the feed is published, not just saved as a draft.
If your CMS strips <script> tags from post content, use a Custom HTML block or add the script in your theme instead.
Open your browser's developer console and look for errors mentioning r.js.

Search Console / Analytics data not showing

Re-check the connection under your site settings — Google connections can expire and need re-authorising.
New GSC/GA4 links can take some time before data appears; give it a little while after connecting.
Make sure you connected the correct property for the site you're viewing.

Chrome extension not syncing

Confirm you're signed in to the extension with the same account as the platform.
Update to the latest extension version and reload the tab.
If the placement selector won't attach, the page's own scripts may be interfering — reload and try again.

API key / AI Connector problems

Using headers? Double-check X-API-Key and X-User-Email are both set and spelled exactly.
If a key was reset under Account → API Key, older connections stop working — reconnect with the new key.
Full setup details are in the API & AI Connector guide.

Still stuck?

Email support@rexultz.com — include your account email, the feed ID or page URL, and what you expected to see. Average response time is 24–48 hours on business days.